SALM TEAM 
Close to 37 000 customers have already received payouts to date
FNB has disbursed just over R1 billion to Ithala customers within 29 days of the payout process going live on 8 December 2025, representing almost 50% of the total value allocated for disbursement.
This milestone marks an important step for Ithala customers as access to their funds continues to be restored. Commenting on the progress, FNB CEO Harry Kellan, says, “Reaching the R1 billion mark in under a month is a significant achievement for us and speaks to the dedication of our teams in delivering this process efficiently and responsibly. While the payouts are still underway, our priority remains on assisting every eligible customer in an orderly, secure, and dignified manner.”
The payout process is rolling out in phases, with customers notified directly via SMS when it is their turn to visit a branch. This approach reduces congestion and ensures customers are served fairly. Each SMS includes the customer’s branch visit date, allowing the process to be managed smoothly and efficiently. Customers are strongly encouraged to wait for their official SMS notification before visiting a branch. Those who arrive without an SMS may experience longer waiting times, impacting service delivery for those attending on their allocated dates.
“We understand that many customers are eager to access their funds and want to reassure them that each of them will be contacted directly. Allowing the SMS-based scheduling process to run its course helps us manage queues effectively and ensures a better experience for all,” adds Kellan.
Customers are further advised that from January 2026, FNB branches will return to their standard operating hours at 09:00–15:30 on weekdays and 08:30–11:00 on Saturdays. Branches will no longer open earlier than normal trading times. For assistance, customers can contact FNB advisors on 087 575 3279 for information about their nearest branch.
